Support

Questions, bugs, and anything else — a real person reads these.

Typical response time: within 1–2 business days

Account

How do I delete my account?

In the app: in Settings → Account → Delete Account. This is a real deletion, not a hidden or deactivated account: your authentication record and your data are removed. It cannot be undone, so export anything you want to keep first.

If you cannot get into the app to do it, email privacy@setlift.app from the address on the account and we will handle it.

I didn't get my verification code

Codes are six digits and arrive by email within a minute or two. If nothing shows up: check spam, confirm you typed the address correctly, and request a new code — the old one expires. Still nothing after ten minutes, email support@setlift.app and we will look at the delivery logs.

I forgot my password

Tap Forgot password on the sign-in screen. We email you a six-digit code, same as verification. If you originally signed up with Google, you do not have a SetLift password — use the Google button instead.

Can I change my email address?

Not from inside the app yet. Email support@setlift.app from the address currently on the account and we will change it for you.

How do I stop people finding me?

Anyone who knows your email address can find your account — that is how connection requests work.

Phone-number search is off by default. Adding a phone number to your profile does not make you findable by it — you have to switch phone search on in Settings first. Turn it back off there any time, or remove the number entirely.

Privacy & data

Do you track me or sell my data?

No. SetLift has no analytics, no crash reporting, no ad SDKs, and no trackers of any kind. We do not sell data and we do not share it for advertising. The full detail is in the Privacy Policy.

Who can see my progress photos?

Progress photos are stored privately and are not visible to other users unless you deliberately share them — with a coach, in a group, or in a message.

Your profile photo is different: it is stored in a public bucket, meaning anyone with the direct URL can view it without a SetLift account. Choose one you are comfortable being public.

Can I change my mind about a progress photo?

Yes. Delete it in the app and it is removed from our storage. If you had already shared it with a coach or in a group, tell us at privacy@setlift.app and we will remove those copies too.

Can I get a copy of my data?

Yes. Email privacy@setlift.app from your account address and we will send you an export. We respond within 45 days and usually much sooner.

Where is my data stored?

In the United States — Supabase running on AWS in Ohio (us-east-2). Exercise videos are served from Cloudflare.

Using the app

The AI gave me a workout that seems wrong

It might be. AI-generated workouts are not reviewed by a trainer before you see them, and they can suggest loads or exercises that do not suit your experience or your injuries. Use your judgment, adjust freely, and tell us at support@setlift.app if something was badly off — it helps us improve the prompts.

Why does SetLift want my photo library or microphone?

Photo library is for adding form videos and progress photos. Microphone is for recording voice messages to a coach or client. Both are only requested when you first use that feature, and declining them leaves the rest of the app working normally. You can change your mind any time in iOS Settings → SetLift.

How do rest timers and workout timers work?

The workout timer starts when you begin a session and runs until you finish. Rest timing starts when you log a set. Both keep running if you leave the app, so you will not lose your place answering a text.

Coaching

Are SetLift coaches vetted?

We verify identity and certification documents — a coach submits a selfie and their certification, and we check that they match and are genuine. That is a documentation check, not an endorsement of their coaching. Coaches are independent professionals, not SetLift employees, and we do not supervise the programming they write. Use the same judgment you would hiring a trainer at a gym.

My coach and I have a payment dispute

Coaching agreements are between you and the coach — SetLift is not a party to them and does not process coaching payments. We can help with anything on the app side, and we will act on conduct that violates our community rules.

Can my client see the notes I write about them?

No. Coach notes are visible to the coach only. Write them professionally regardless — they are stored on our servers, are not end-to-end encrypted, and could be disclosed if we were legally compelled.

Safety & reporting

How do I report someone?

Email report@setlift.app with as much detail as you can — who, where in the app, and what happened. Screenshots help. We review reports within 24 hours and will tell you what we did.

How do I block someone?

Email report@setlift.app with the person's name or email address and we will cut off their ability to contact you. Tell us if you want them removed from a shared group as well.

Something urgent or dangerous

If you believe someone is in immediate danger, contact your local emergency services first. Then email report@setlift.app with "URGENT" in the subject line.

Billing

Does SetLift cost anything?

Not right now. SetLift is free and there is no active way to be charged. We expect to add a paid tier later; if you see prices in the app before that happens, they are placeholders and nothing can be purchased.

Still stuck?

Email support@setlift.app. Tell us what you were doing, what you expected, and what happened instead — and your device and iOS version if it is a bug. We read everything.

SetLift LLC