Help & FAQ

Go to Settings›Account›Delete Account. It's permanent. Your account, your workout history and your progress photos are erased and we can't get them back, so export anything you want to keep first (Settings›Import & Export).

Copies in our backups are gone within 90 days.

Locked out of the app? Email privacy@setlift.app from the address on your account and we'll delete it for you.

It usually arrives within a minute or two. If it doesn't:

1. Check your spam or junk folder.
2. Make sure the email address you typed is right.
3. Tap Didn't get it? Send a new code. Only the newest code works, and each one expires after an hour.

Still nothing after ten minutes? Email support@setlift.app and we'll look into it.

On the sign-in screen, tap Forgot password? and enter your email. We'll send you a code. Type it in along with your new password. The new password needs at least 8 characters.

If you signed up with Apple or Google, you won't have a password unless you added one later. Use the Apple or Google button to sign in instead.

New passwords need at least 8 characters. SetLift also checks a new password against a list of passwords that have shown up in data breaches on other sites, and won't accept one that's on it. The message reads "That password has turned up in a data breach on another site, so it is not safe to use. Choose a different one." Pick one you haven't used anywhere else.

A shorter password you set before this rule still signs you in. The rule applies when you choose a new one.

Go to Settings›Account›Email & Password. You'll need your current password to choose a new one. Forgotten it? Tap Forgot your password? Email me a code on that screen. A pop-up walks you through it in three steps: Check your email and type the code, Choose a new password, then Password reset and tap Done.

New passwords need at least 8 characters, and the rules tick off under the box as you type.

Signed up with Apple or Google? You can add a password there too, and then sign in with your email as well.

Yes, we'll do it for you. Tap Settings›Account›Email & Password›Change your email to send us a message, or email support@setlift.app from your current address. Tell us the new address and we'll switch it over.

Other people can look you up by your username or your email address. People you already share a group with, and your coach or clients, can also find you by your display name. They can't find you by phone number unless you turn on Settings›Profile›Findable by Phone. It's off to start with.

If you signed up with Apple and chose Hide My Email, nobody can find you by email. Blocking someone also hides you from their searches.

Yes. Export your history from the other app as a CSV file, then in SetLift go to Settings›Import & Export›Choose your app. SetLift shows you where the export button is in each app, matches their exercise names to ours, and lets you look everything over before it's imported. If something comes out wrong, you can undo the import.

For your workout, yes. If your gym has no signal, start the workout before you lose it. Once it's running, everything you log is saved on your phone. Finish without signal and SetLift keeps the workout and sends it when you're back online, even if you close the app in between.

Exercise demos need a connection the first time you open them. Groups, messages and your coach's videos need one to load.

The workout clock starts when you begin and stops when you finish. The rest timer starts on its own each time you tick off a set. You can switch that off in the rest timer's settings during a workout.

Both keep running if you leave the app, so answering a text won't lose your place. With Settings›Workout Settings›Live Workout Activity on, the rest timer shows on the Lock Screen and in the Dynamic Island, and when the rest ends it switches to the next set's exercise, weight and reps. The Lock Screen also has buttons, and so does the Dynamic Island when you press and hold it: Log set, −5 and +5 to nudge the weight down or up (−2.5 and +2.5 if you lift in kilos), +30s to add half a minute of rest, and Skip rest.

The first time a rest timer runs, SetLift asks whether you want an alert when rest is over. Say yes and iOS asks for permission to send notifications. The switch is in Settings›Notifications afterwards.

Yes, This Week. Press and hold your Home Screen, tap Edit and then Add Widget (the plus, on iOS 17 and earlier), search for SetLift and add it. It shows your sessions this week against your goal and your streak, and the wider size adds the days you trained. Tap it to open your Progress tab. When you're signed out it says Sign in to SetLift.

SetLift Flow writes workouts and multi-week programs for you, and changes them when you ask, based on your goal, experience, equipment and schedule. When you use Flow to edit a program you're running, it also sees which exercises you did on the days you trained, and how many working sets of each, so it can keep an exercise you swapped in. It doesn't see the weights or reps you logged: the app works out your weights from your training after Flow answers. It works to a fixed set of training rules drawn from published research, including the American College of Sports Medicine's 2026 position stand on resistance training and meta-analyses on training volume, load and effort.

The main rules it follows:

• Each muscle gets roughly 10 or more hard sets a week, counted across the whole week. When your time is short, it spends it on what your goal needs most.
• Strength work uses heavier weights and fewer reps, muscle-building work sits in the middle, and conditioning uses more reps. Big lifts come first while you're fresh.
• Week one is set from what you actually lift. After that the weights climb as a percentage of your own max, with an easier week built in when a program is long enough to need one.
• Sets stop a rep or two short of failure. Going all the way on every set adds very little and eats into recovery.

It only knows about an injury or a medical condition if you write it in your request or your notes, or on a routine you ask it to change. It doesn't read the injuries in your Intake Profile, it can't see how well you've recovered, and it isn't medical advice. The same summary is in the app under How SetLift Flow builds your plan, and its limits.

That can happen. Nobody checks a generated workout before you see it, and it can pick a weight or an exercise that doesn't suit you. Change anything you like, or tap the sparkle on the routine and tell Flow what to fix.

If it was badly off, email support@setlift.app with what you asked for and what you got. It helps us make it better.

SetLift is an iPhone app, offered in the United States, and there's no Android version. You can also use SetLift in a web browser at my.setlift.app. It signs in with the same account and is handy for checking your progress or building programs on a bigger screen.

It only asks the first time you use something that needs it, and saying no doesn't stop the rest of the app working.

• Your photo library, to add progress photos and form videos, a photo of a workout to import as a routine, and a photo of your own to put behind a Story you share (it stays on your phone).
• Your camera, to take progress photos, record form videos, scan food barcodes, photograph a workout to import as a routine and take a photo to send in a message. Coaches also use it for their verification selfie.
• Your microphone, for voice messages, sound on form videos and dictating notes.
• Speech recognition, to turn what you dictate into text. Your iPhone does this itself when it can. When it can't, iOS sends the audio to Apple to transcribe. The audio never reaches SetLift.

You can change any of these in your iPhone's Settings›SetLift.

Turn it on in Settings›Apple Health.

SetLift saves each workout you finish, and any activity you log by hand, to Health with an estimate of the active calories. They show up in Apple's Fitness app and count toward your Activity rings. A bodyweight you type in is saved to Health too.

From Health, SetLift reads your bodyweight, body fat, steps, sleep, exercise minutes, water, resting heart rate, heart rate variability, height and waist measurement. It only fills in what you haven't entered yourself and never overwrites a number you typed. Workouts from your Apple Watch or other apps come in as activities in your history.

Through Apple Health. Google's app can copy your Fitbit or Pixel Watch data into Health for free, and SetLift reads it from there.

1. In the Google Health app, go to Connections›Apps and services›Apple Health.
2. Tap Get started, accept the sync consent, then turn on the data you want to share.
3. In SetLift, make sure Settings›Apple Health is on.

Don't see that option? Update Google Health from the App Store first. To check it's working, open Apple's Health app, tap Steps and scroll down to Data Sources & Access. Google Health should be listed.

Yes, through Apple Health. In your device's own app, look for its Apple Health setting (usually under settings, connections or integrations) and choose what to share. SetLift picks it up from Health, so there's nothing else to set up on our side.

Runs, rides and swims those apps record appear in your history as activities, and you can use them as your score in a group challenge.

Connect it in Settings›Integrations and every workout you finish is posted to your Strava feed, with its exercises, sets and total volume.

SetLift reads one thing back: which Strava activity it created, so the workout's page in SetLift can open it. It does not import your Strava activities; a run you record in Strava reaches SetLift through Apple Health instead. Switch off Post workouts to Strava or disconnect whenever you like. Anything already posted stays on Strava until you delete it there.

No. SetLift has no ads, no analytics, no trackers and no crash-reporting tools of its own, and we don't sell your data or share it for advertising. To keep your account secure, we do record basic technical details when you sign in, like your IP address and the kind of device. The details are in our Privacy Policy.

Only you, unless you share them. You can let your coach see them, or send one in a message or a group.

Your profile photo, and any photo you upload for a routine folder, are public. Anyone with a photo's web address can open it without a SetLift account, so pick ones you're happy for anyone to see.

It disappears from your history straight away, and you get a few seconds to tap Undo. After that we keep the file for 30 days in case you change your mind. Email privacy@setlift.app within that time and we'll put it back.

After 30 days it's deleted for good, and its backup copy is gone within 90 days of when you deleted it. Deleting your account deletes it straight away, and its backup copy within 90 days.

If you'd also sent it in a message or a group, email us and we'll remove those copies too.

Yes. Your workout history and body measurements download as CSV files from Settings›Import & Export. For a copy of everything else, email privacy@setlift.app from your account's address. We'll reply within 45 days, and usually much sooner.

Anyone who has the link, with or without an account. It shows a snapshot of what you shared at that moment, with your display name. A shared workout shows its time, sets, total volume, your top lift, any PRs and any caption you added. A shared routine or program leaves out your weights and notes.

Editing the original later doesn't change the link. To take a link down, email privacy@setlift.app.

Your phone reads the barcode, and no photo is taken or kept. We look the number up in Open Food Facts or USDA FoodData Central, and they only ever see the barcode, never who you are. If you correct a product's numbers, the correction is saved for you alone.

In the United States. Your account and everything you log are stored with Supabase, on Amazon Web Services servers in Ohio. Exercise videos and images are served by Cloudflare, and our backup copy of your photos and files is kept by Cloudflare in the United States.

Before a coach is verified, we look up their certification number with the organization that issued it, compare a selfie with a public profile they link to, and have them confirm they carry their own insurance.

That tells you who they are and that their certification is real. It isn't a review of their coaching. Coaches are independent, they don't work for SetLift, and we don't supervise the programs they write. Choose one the way you'd choose a trainer at your gym.

No. Everything you've logged belongs to your account. When coaching ends, your coach can't assign you anything or see your progress anymore, and your history stays exactly as it was. It doesn't matter who ends it, or whether you move to another coach.

Coaching payments are between you and your coach. SetLift doesn't handle them and isn't part of that agreement. We're happy to help with anything in the app, and we'll step in if someone breaks our community rules.

No. Your notes are visible only to you. Keep them professional anyway. They're stored on our servers without end-to-end encryption, and we could be legally required to share them.

Report it right where you see it:

• On a group post, tap the ••• on the post.
• On a comment, press and hold it.
• For one message, press and hold it, then tap •••.
• For a whole conversation, tap the ••• at the top.
• On a notification from someone, tap the ••• beside it.

Choose a reason and your report reaches us with a copy of what you saw. You can also email report@setlift.app, which is the way to go if it's about something else.

Block is in the same menu as Report. Once you block someone, neither of you sees the other's posts, comments or messages, and you won't turn up in each other's searches. Nothing is deleted, so unblocking puts everything back.

Everyone you've blocked is listed in Settings›Privacy & Data›Blocked Users, and you can unblock them there.

If one of you coaches the other, blocking hides your conversation but keeps the coaching in place. End the coaching separately if you want to.

If someone is in immediate danger, contact your local emergency services first. Then email report@setlift.app with URGENT in the subject line. For anything that can't wait, email reaches us more directly than an in-app report.

SetLift is free to use. SetLift Pro will cost $4.99 a month or $39.99 a year once SetLift is on the App Store. Both start with a 14-day free trial: Apple allows one per person, and charges the plan's price when it ends unless you cancel at least 24 hours before. Coaches with more than 5 active clients will need a Coach plan. It isn't there yet, so nothing can be bought and no card can be charged. In the TestFlight beta you can try buying through Apple's test store, and you won't be charged.

Coaching is free for up to 5 active clients. After that, plans go by how many active clients you have:

• Coach Starter: up to 15 clients, $29.99 a month or $289.99 a year.
• Coach Growth: up to 50 clients, $69.99 a month or $669.99 a year.
• Coach Scale: up to 150 clients, $119.99 a month or $999.99 a year.

Every plan has every coach tool, and the paid plans include SetLift Pro. They start with a 14-day free trial: Apple allows one per person, and charges the plan's price when it ends unless you cancel at least 24 hours before. You buy them in the app, in the Coach Portal: tap the ••• on My Clients, then Coach plan. If you need room for more than 150 clients, email hello@setlift.app.

You keep every client, and you can still message them and edit what they're doing. You can't add clients or assign new programs until you upgrade, or archive clients down to your limit.

Archiving ends coaching with that client. To coach them again, invite them back, and they choose whether to accept.

SetLift Pro and Coach plans are billed through your Apple account, so you cancel with Apple. In SetLift, go to Settings›Manage Subscription, or for a Coach plan, tap Manage in the App Store on the Coach plan screen. Or on your iPhone, open Settings, tap your name, then Subscriptions.

You keep your plan until the end of the period you've paid for. If you cancel during a free trial, you keep it until the trial ends and you aren't charged. Deleting your account or the app doesn't cancel a subscription, so cancel it first.

Apple handles refunds, so we can't issue them ourselves. In SetLift, tap Request a Refund on Settings›Manage Subscription or the Coach plan screen, or go to reportaproblem.apple.com. Apple decides and lets you know. If it refunds a purchase, you may lose the access it paid for.